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Property Management Resources


CHFA has developed guidelines, policies, resource guides and templates to assist owners and property managers.  Please click on the Resources tab at the bottom of the page to view the list of available resources.  Some of the resources pertain to both the CHFA portfolio and the State Sponsored Housing Portfolio (SSHP), while some are portfolio specific.  Please reach out to your Asset Manager if you have questions or need additional guidance.

State Housing Manual for SSHP Properties

The Housing Manual is a guidebook that provides SSHP sponsors, owners and agents with the policies and procedures governing the management of SSHP properties.  The Housing Manual may be found on the DOH website, linked here:

Resident Services Coordination

CHFA's Asset Management department also includes a staff member who is dedicated to Resident Services Coordination, Karen Futoma.  Karen’s responsibilities include providing support, direction and implementation assistance for policies and programs to improve the quality of life for residents of properties, building connections to the larger community, providing support and technical assistance to residents, housing authority staff, owners, property managers and CHFA staff in the delivery of support services and programs, and establishing and maintaining relationships with state, local and regional social/human service providers as well as state and regional resident service coordinator organizations.

Resident Services Coordination contact:

Karen Futoma      (860) 571-4223

A Connecticut Resident Service Coordinator Resource Guidebook is posted on the CT Department of Housing website hereFor additional resources, please visit New England Resident Service Coordinators, Inc. here.

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