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Payment Request Policy

The CHFA counseling staff's email address will be used by the CHFA-Approved housing counseling agencies for all communications and correspondence submitted to CHFA.  All emails are required to be sent with a "read receipt" setting to ensure email confirmation is being received by both parties and agencies are required to maintain all email confirmation receipts for future reference.

Payment Invoice Submissions:

  • All invoices are to be submitted to CHFA on the 1st of the month following the class and/or individual session(s).  If the 1st falls on a weekend, submit invoices the following business day.
  • Extension requests for submission of invoices must be sent 48 hours prior to the 1st of the month with the reason for requesting an extension. Email requests not received within the allotted time will not be granted extensions and the invoice will not be paid.

Payment Invoice Corrections:

  • Invoices submitted with incorrect information will receive partial payment for the correct information only. CHFA counseling staff will notify the agency by email of what corrections are needed. 

  •  A supplementary invoice must be submitted using the original invoice number with an "S" added to the end of the number.

  • Invoices requiring correction(s) must be resubmitted to CHFA within five (5) business days to avoid non-payment. Supplementary invoices can only be submitted once for payment. If further corrections are needed, the agency will not receive payment for those clients.

  • If the five (5) business day deadline cannot be met, send a request for extension 48 hours prior to the deadline with the reason, and submission date of the supplementary invoice. Email requests not received within the alloted time will not be granted extensions and the invoice will not be paid.

  • CHFA will not accept any supplementary invoices after ten (10) business days, which includes the requested extended date.

Invoices are paid by CHFA within thirty (30) days - If payment has not been received, please inquire.


  • When class registration reaches the twenty (25) household maximum, submit a request for approval of additional classes.  An email receipt of the approval must be included with the invoice to avoid non-payment.
  • Counseling agencies participating in the on-line (eHome America) Homebuyer Education services must provide their clients with a certificate of course completion within 24 - 48 hours after the client has completed the course.  Invoices will be reviewed and subject to non-payment if the client receives their certificate beyond the 48 hours without an acceptable written explanation that warrants CHFA's approval.


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